Refund policy

Returns
Our policy lasts 30 days. If 30 days have gone by since the date of your purchase, unfortunately we can’t offer you a refund or exchange.

All of our products are made to order. When you make your purchase we get started on your oder. For that reason, the only returns that we will accept are those for items that are damaged or defective upon arrival.

To be eligible for a return, your item must be damaged or defective upon arrival, be unused and in the same condition that you received it; It must also be in the original packaging, and you will have to submit a photo of your item(s) that you are reporting damaged. We Do Not offer refunds if the item purchased is not damaged or defective upon arrival.

The following types of goods are exempt from being returned:

Gift cards
Downloadable software products
Some health and personal care items.

To complete your return, whether the return is for a refund or exchange, we require you provide us with a receipt or proof of purchase and a photo of your item(s) that are reported as damaged or defective upon arrival.

Please do not send your purchase back to the manufacturer, unless otherwise instructed by us in writing.                                                                                                                   Additionally, please do not return your item until you have contacted us and have requested a refund or exchange in writing. Items returned without, or prior to, a refund or exchange request made in writing may not receive a refund or exchange.

Refunds will not be granted on the following (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery.

Refunds (if applicable)

If you need to request a refund on an item you purchased from us, send us an email at info@homeyclothingcompany.co, and include photos of the damaged or defective item you purchased. We will respond with next step instructions and information.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. It can take up to 3-5 days for us to inspect, process and approve the refund of your purchase.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. After the return has been approved, credit card refunds usually take 5-7 business days to be processed by your bank.

Late or missing refunds (if applicable)
If a refund was approved and you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@homeyclothingcompany.co

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to request an exchange for the same item you purchased send us an email at info@homeyclothingcompany.co, and include photos of the damaged or defective item you purchased. We will respond with next step instructions and information.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you might receive a gift credit for the value of your return. Once the returned item is received, a gift certificate would, in this instance, be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return.

Shipping
To receive shipping instructions to return your product, you should email us at: info@homeyclothingcompany.co

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.